Emergency Lane Machine Tech Support
Available 24 hours per day...7 days a week!
USA Toll Free: 1 800 280 BOWL (2695)
International:+1 863 734 0200
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Eric Pierson - Director of Technical Support
Eric Pierson leads the team of Kegel Techs which offers 24/7 support to bowling centers worldwide. In addition to his in office duties, Pierson joins several other employees at Tournaments and Championship Events to provide lane maintenance support on behalf of Kegel. Pierson first became involved in the bowling industry at age 17, working as a Junior Instructor. From 1998-2007, he was hired as a contractor on the lane maintenance crew for tournaments including the Open Championships and Junior Gold. He performed lane maintenance duties as well as worked on pattern development for the events. From 2007-2014, Eric began working full time for USBC and spent a majority of that time serving as the Director of Tournaments. His tournament work included the USBC Women's Championships, USBC Masters, USBC Queens, and USBC Senior Queens.
Steve Cross - Technical Support
Steve Cross has worked in the bowling industry for over 40 years. Before coming to Kegel, 23 of those years were invested in customer service, pro shop operations, private instruction, and support of AMF machines. For 10 of those years he was the PBA Director of Lane Maintenance. In 1997 Steve started at Kegel, where he has directed lane maintenance for tournaments around the world and co-founded the Kegel Mobile Support Vehicle. Steve's vast experience with lane machine research & development, technical support, and pattern theory/development makes Steve an icon among laneman. He even has his own T-Shirt!
John Janawicz - Technical Support
John Janawicz ("JJ" as he is known throughout the bowling world) is a graduate of the University of Central Florida with a degree in Business Administration. He has worked with Kegel since 1998. During his tenure at Kegel JJ has traveled extensively managing lane maintenance for the PBA Tour as well as the European Bowling Tour and many worldwide Federation Championships. His involvement in pattern theory development makes him a well-rounded technician and master pattern theorist. JJ has been in the bowling industry since 1989 and brings the competitive side of bowling to the table as well being a 5-time Team USA member. In 2004 JJ shot an 858, the highest singles score ever shot in USBC Open Championship history. He was also on the record-setting Lodge Lanes Too team that shot 3538 at the 2013 USBC Open Championships. JJ's goal is to create and uphold a fair playing field for the sport of bowling around the world.
Terry Owens - Technical Support and Sales
Terry Owens started with Kegel in 2000 building lane machines in our core manufacturing division. He quickly learned all lane machine systems and advanced to Quality Control Manager where he served as the final say for all completed lane machines. Terry provides a level of understanding and depth far beyond his years. He keeps a cool head and steady hand in times of trouble and now will travel the world technically supporting Kegel's distribution network. Like his colleague Steve Cross says, "He's here to help!"
Pat Esposito - Technical Support
Pat Esposito started with Kegel in 2010 building lane machine sub-assemblies in manufacturing and he quickly moved up to the main assembly line. From that time until 2015, Pat has helped build every lane machine that we have produced. As his knowledge of lane machines progressed, Pat moved up to the tech support office where he now takes customer service calls, rebuilds lane machines, and assists in Quality Control.
Bud Dacheux - Technical Sales Specialist
Bud Dacheux brings over 16 years of experience working on lane machines from Bowler's Supply Company of York PA, where he specialized in Kegel products. Based in Las Vegas, Dacheux visits and assists bowling centers across the west coast. He has performed many upgrades from tune up's to full machine rebuilds, holds training sessions, gives lane pattern assistance and improves your bowling center's overall lane maintenance program. Bud has the eye and experience to take your equipment to the next level.
Doug Dukes - Technical Sales Specialist
Doug Dukes has been in the bowling industry since 1998 and worked as Pro Shop Owner and Operator before moving onto the mechanical side of the business. From there, he took on a management role and ran his local bowling center for 10 years before joining Kegel. Doug also has an impressive record as the Assistant Coach for the University of Maryland Eastern Shore Women's bowling team. Over 8 years, he helped the school earn 4 National Titles and 4 Conference Championships. Through his membership in the Mechanics Guild, an educationally focused organization, Doug is able to share his extensive knowledge of pinsetter mechanics, he brings a great blend of lane maintenance and pinsetter experience along with a unique coaching background.
DERRIN DAVIS - TECHNICAL SUPPORT
Derrin Davis has grown up in the world of bowling and with a strong understanding of Kegel and its core values. Through his childhood, he was a bowler in Kegel’s Youth League and in 2000, he began working for Kegel in the chemical division. Since then Derrin has built lane machines in the Manufacturing department and worked in Quality Control testing all lane machines before they leave the building. With his strong technical knowledge, he has now joined Kegel’s Tech Support Team. In addition to Technical Support, Derrin also handles in-house lane machine rebuilds along with assisting in Quality Control of lane machines.