Steve Cross - Pattern Specialist and Technical Support
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Steve has worked in the bowling industry for over 36 years. Before coming to Kegel
23 of those years where invested in customer service, pro shop operations, private
instruction and support of AMF machines. For 10 years he was the PBA's lane
maintenance director. In 1997 Steve started here at Kegel where he has directed
lane maintenance for tournaments around the world and co-founded the Kegel Mobile
Support Vehicle. Steve's vast experience with lane machine research & development,
technical support, and pattern theory/development makes Steve an icon among laneman.
He even has his own T-Shirt!
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Doug Dukes - Technical Sales Specialist
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Doug has been in the bowling industry since 1998 and worked as Pro Shop Owner and
Operator before moving onto the mechanical side of the business. From there, he
took on a management role and ran his local bowling center for 10 years before joining
Kegel. Doug also has an impressive record as the Assistant Coach for the University
of Maryland Eastern Shore Women's bowling team. Over 8 years, he helped the
school earn 4 National Titles and 4 Conference Championships. Through his membership
in the Mechanics Guild, an educationally focused organization, Dukes is able to
share his extensive knowledge of pinsetter mechanics. Doug brings a great blend
of lane maintenance and pinsetter experience along with a unique coaching background.
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Mike Purdy - Southeast USA Regional Sales and Technical Support
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Coming from the west coast, Mike made the leap to Kegel in 1998 from San Diego,
California. He has been in the bowling industry since 1981 with experience as a
mechanic/head mechanic from 1982 - 1993. In the mid 90's he went to work for
Century in Colorado as a technician where he worked on all types of AMF equipment.
Here at Kegel Mike is busy traveling the southeast USA and South America lending
full support to our customers, hosting training workshops, and rebuilding lane machines.
If you have a mechanical problem that needs fixed, Mike's our best.
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John Janawicz - Pattern Specialist and Technical Support
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John (JJ) is a graduate of the University of Central Florida with a degree in Business
Administration and has worked with Kegel since 1998. During his tenure JJ has traveled
extensively managing lane maintenance for the PBA Tour as well as the European Bowling
Tour and many worldwide Federation Championships Kegel is involved with. He has
been in the bowling industry since 1989 and brings the competitive side of bowling
to the table having won the Bowlers Journal Tournament in 1991. His involvement
in pattern theory development here at Kegel makes him a well rounded technician
and master pattern theorist. If that's not enough, JJ made history in 2004 when
he shot an 858, the highest singles score ever shot in the USBC Open Championships
history. JJ's goal is to create and uphold a fair playing field for the sport
of bowling around the world.
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Bud Dacheux - Southwest/Pacific USA Regional Sales and Technical Support
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Bud brings over 16 years of experience working on lane machines from Bowler's
Supply Company of York PA, where he specialized in Kegel products. Based in Las
Vegas, Dacheux visits and assists bowling centers across the west coast. He has
performed many upgrades from tune up's to full machine rebuilds, holds training
sessions, gives lane pattern assistance and improves your bowling center's overall
lane maintenance program. Bud has the eye and experience to take your equipment
to the next level.
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Terry Owens - Technical Sales Specialist
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Starting with Kegel in 2001, Terry started building lane machines in our core manufacturing
division. He quickly learned all lane machine systems and advanced to Quality Control
Manager where he served as the final say for all completed lane machines. Terry
provides a level of understanding and depth far beyond his years. He keeps a cool
head and steady hand in times of trouble and now will travel the world technically
supporting Kegel's distribution network. Like his colleague Steve Cross says,
"He's here to help!"
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Gus Falgien - Vice President Sales
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Gus has been helping bowling centers with patterns for almost 20 years. His experience
as a head mechanic, sales technician for a west coast distributor, and laneman for
both the PBA and PWBA tours from 2000-2003, has made him one of the most respected
lane maintenance technicians in the industry. Currently Gus is Vice President of
Sales for Kegel. He also continues to perform lane maintenance at international
tournaments and perform training seminars worldwide. For five consectutive years,
Gus has flown more miles than anyone in the company!
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John Thrift - Technical Support Manager
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Starting with Kegel in 1999, John started building lane machines in our manufacturing
division and quickly learned all lane machines. Soon after John started organizing
and helping in all areas of manufacturing which lead him into the role of Lane Machine
Production Supervisor for 3 years. From there he advanced to Quality Control Manager
where he served as the final say for all completed Kegel lane machines. Today John
has moved up to managing Kegel's industry leading Technical Support department.
John, much like his colleague Terry Owens, provides a level of understanding and
depth far beyond his years. If you ever need assistance with your lane machine,
don't hesitate to call Kegel's award winning Tech Support department because
like everyone on our team, John is here to help.
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